[Adventure Products – Cancellation/Refund Policy]

Adventure products are a special category requiring customized itineraries and local preparations. The following cancellation and refund policies apply. For overseas adventures, local time (midnight) is used as the reference.

[Common Terms]

- Reservations are based on deposit payment. If all team members have paid their deposits and the trip enters the preparation stage (balance payment stage), deposits are non-refundable.
- If fewer than 30 days remain from the payment date to the trip start date, the deposit and balance must be paid together to confirm the reservation. Once confirmed, neither the deposit nor the balance is refundable.
- Unless otherwise announced, even if a team member cancels for personal reasons after reservation confirmation, the trip proceeds as planned at no extra cost. However, changes in headcount may affect vehicle support or accommodation fees, and additional notice will be provided in such cases.

[Varies by Product]

- Refund conditions for the balance vary by product and are detailed on each product's page.

[Special-Price Hotels & Accommodations – Cancellation/Refund Policy]

The Company or traveler may cancel this travel contract before departure. In such cases, damages are compensated according to the 'Consumer Dispute Resolution Standards' (Fair Trade Commission Notice).

Upon traveler's request to cancel the travel contract:
- Cancellation notified 30+ days before departure: Full deposit refund
- Cancellation notified 29–20 days before departure: 10% of travel fee as penalty
- Cancellation 19–10 days before departure: 15% of travel fee as penalty
- Cancellation 9–8 days before departure: 20% of travel fee as penalty
- Cancellation 7–1 days before departure: 30% of travel fee as penalty
- Cancellation on the day of departure: 50% of travel fee as penalty

[Activities & Tours – Cancellation/Refund Policy]

If the travel contract is cancelled after payment and before the tour start date, refunds are processed according to the following schedule. For overseas travel, local time of the activity or tour location is used as the reference.

[Overseas Travel]

- Notified 30+ days before departure: Full refund
- Notified 29–20 days before departure: Refund after 10% deduction
- Notified 19–10 days before departure: Refund after 15% deduction
- Notified 9–8 days before departure: Refund after 20% deduction
- Notified 7–1 days before departure: Refund after 30% deduction
- Notified on travel day before tour start: Refund after 50% deduction

[Domestic Travel]

- Notified 3+ days before departure: Full refund
- Notified 2 days before departure: Refund after 10% deduction
- Notified 1 day before departure: Refund after 20% deduction
- Notified on travel day before tour start: Refund after 30% deduction

However, notwithstanding the above, the following exceptions apply:




1) If the traveler cancels within 24 hours of payment, or if the traveler cancels before the guide is confirmed after booking, a full refund is provided. However, even if 24 hours have not passed since payment, if the cancellation time falls within the day before the travel start date (midnight local time) to the tour start time, a full refund does not apply.




2) If a local deposit is required based on the product's nature, the cancellation and refund terms separately notified in the product detail page apply to that deposit.

[Tickets & Admission – Cancellation/Refund Policy]

The following applies only to physical tickets delivered by the Company acting as a sales or purchasing agent through the Tripmozzi platform (including website and app), and E-vouchers provided for printing by travelers.

[Physical Tickets]

1. Refund Application Period
Refunds are only available if requested within 7 days of payment.
(Refunds are only available if requested at least 1 month before the ticket's expiration date.)




2. Notes on Refund Processing
Refunds are processed after the Company receives and verifies the returned physical ticket.
The ticket usage guidebook, local-use coupons, and freebies included with the physical ticket purchase must also be returned for a normal refund.
Normal refund processing requires the Company to confirm receipt of the physical ticket within 5 days of the refund request.
If a physical ticket is lost or damaged due to personal negligence, refunds are not possible. Please take special care.




3. Cancellation fee (10% of payment amount) and shipping fee will be deducted as refund fees.
If the ticket provider has its own refund policy, that policy takes precedence over the Company's refund policy. (As stated on the product detail page.)

[E-Voucher]

Cancellations/refunds are processed according to the ticket provider's own refund policy. (As stated on the product detail page.)
Depending on the ticket provider's policy, refunds may not be possible in principle. Please purchase carefully.

[Real-Time Flight Tickets – Change & Cancellation/Refund]

If a traveler changes or cancels a purchased flight ticket, the airline's change and cancellation/refund policy applies.
In addition, a handling fee according to Company regulations is charged separately.

[Travel Insurance – Cancellation/Refund Policy]

Changes and cancellations are possible before the insurance commences, with no associated costs. After commencement, a refund of the premium for the unexpired period may be requested. However, if an insurance claim has been filed for an incident during the trip, the insurance cannot be cancelled.

*Refund accounts must be in the name of the applicant or depositor.

[SIM & eSIM – Refund Policy]

If a customer requests a refund or cancellation for SIM or eSIM after payment, refunds are processed according to the following criteria.

[uSIM]

Cancellations and refunds are only available if the SIM has not yet been shipped or if the SIM is confirmed defective. After shipment, cancellations and refunds are not possible.

- Cancellation/refund before SIM shipment: Refund after 10% deduction from payment
- Refund due to SIM defect: Full refund of payment amount

* Refund requests for SIM defects after returning home cannot be processed

[eSIM]

Cancellations and refunds are only available if the eSIM is confirmed defective. As product information is disclosed immediately upon purchase, cancellations and refunds for other reasons are not possible.

- Refund due to eSIM defect:Full refund of payment amount

* Refund requests for eSIM defects after returning home are not possible

[Addendum] (November 30, 2024) These terms apply from November 30, 2024.